Consumer Complaint Process
Step-by-step guide to filing a consumer complaint in India for defective products or poor service. Learn about consumer rights and the legal process.
A consumer is anyone who purchases goods or services for personal use. The law provides remedies when consumers face exploitation or receive deficient products and services.
When can you complain?
- Defective product
- Poor service
- False advertisement
- Overcharging
- Delay in delivery
Complaint Process
- Contact the seller to resolve the issue directly.
- Preserve invoices and evidence.
- Send a legal notice if necessary.
- File a complaint before the appropriate Consumer Commission.
Documents Required
- Invoice
- Warranty
- Emails
- Photos
- Chat records
Frequently Asked Questions
Can I file online?
Yes, complaints can be filed online through the e-Daakhil portal.
Is a lawyer mandatory?
No, but legal assistance can help present a stronger case.